Shipping
Review shipping methods, delivery timing, signature requirements, and important order details before placing an order with Stepman's Tea.
1. Shipping / Delivery Time & Methods
Orders received before 2 p.m. EST Monday through Friday generally ship the same day. Orders placed after 2 p.m. usually ship the next business day.
Orders placed after 2 p.m. Saturday and all Sunday orders usually ship on Monday. Saturday and Sunday are not considered shipping days.
The order date is not counted as a shipping day. For example, a 2-Day order placed on Thursday may arrive on Monday.
Most packages ship by UPS to physical addresses. USPS service may be available upon request. PO Boxes can only receive USPS mail. The fastest USPS option is USPS Express, billed at the 2-Day rate and not guaranteed overnight.
2. Shipping & Handling Flat Rates (U.S. Orders)
Standard Ground: UPS Ground or USPS Priority Mail for PO Boxes — $8.95
Second Day: UPS 2nd Day Air or USPS Express for PO Boxes — $22.95
Standard Overnight: UPS Next Day Air — $36.95
Overnight with Saturday Delivery: UPS Saturday Delivery where available — $46.95
Additional delivery time may apply to rural areas, Alaska, Hawaii, U.S. territories, and APO or AE addresses.
3. Holiday Delays & Events Outside Carrier Control
UPS and USPS observe federal holidays. Shipments processed or in transit during holiday periods may be delayed.
Refunds are not issued for delays caused by holidays, weather, labor disputes, government regulations, or other events outside carrier control.
4. Signature Requirement
Orders over $95 require signature confirmation for credit card security. Orders with incorrect billing information may also require signature confirmation before delivery can be completed.
If signature confirmation is waived at the customer’s request, responsibility for packages marked as delivered but later reported missing or stolen transfers to the customer.
5. Additional Shipping Notes
Shipping carriers may assess fees for rerouted shipments, refused packages, address corrections, or unclaimed deliveries. In such cases, a $10 fee may apply.
6. Questions About Shipping
For questions regarding shipping, returns, privacy, or store policies, please use the contact form. Stepman's Tea aims to keep shipping policies clear, practical, and easy to review.